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Return Policy

Returns with Perfectly Priscilla are easy! Just use the return form on the back of your packing slip or click here to print out a new return form to send back to us.  If you have any questions or need assistance, please call us at 229-469-9627 (Monday - Friday 9:00AM EST-5:00PM EST), message us on our Facebook page, or email us at customerservice@perfectlypriscilla.com.

INCORRECT/DEFECTIVE ITEM

If you believe you have received an incorrect item or an item with a manufacturer defect we must be notified within 3 days of receiving the order at customerservice@perfectlypriscilla.com or it cannot be returned - No Exceptions. A photo of the incorrect item/manufacturer defect must be included in your email.

Once we’ve reviewed the photos and it has been determined that the item is defective, we will email you a prepaid return label to send the item(s) back and will ship out the correct/new item(s) once we receive your return.

If the item is not in the same condition as it was when it left our warehouse it will not be accepted. We will not accept any items that have been ripped/torn/come apart at the seam when trying an item on or holes made to items when opening packages with scissors - this is not a manufacturer defect

STORE CREDIT

All returned items are for STORE CREDIT ONLY and does not include original shipping costs. Return shipping is the customers responsibility and we recommend that you send the item(s) back using either USPS, UPS or FedEx along with a tracking number as we will not be responsible for items that are lost or damaged while in-transit to us.

Items must be received by our warehouse within 14 days of the delivery date provided by USPS with ORIGINAL TAGS STILL ATTACHED. Items that appear worn/washed, have stains, smell of cigarette smoke, perfume, deodorant or other odors, have animal hair or have been damaged by you will not be accepted. Swimwear must have still have liner attached. We are not responsible for damages to clothing as a result of improper care or handling or incorrect sizing.

If your return does not meet the above return guidelines or will not be received by our warehouse within 14 days of the delivery date posted by USPS, please DO NOT attempt to return it. You will be responsible to pay the additional shipping costs to send back to you. If you choose not to pay shipping charges to get it back to you, your items will be donated to charity after 14 days of our receipt.

CLEARANCE ITEMS

Clearance Items are listed in the Clearance section of our website and are notated with "Final Sale" in the products name. ALL CLEARANCE ITEMS ARE FINAL SALE and NOT ELIGIBLE FOR RETURN OR EXCHANGE. 

PROMOTIONAL/FLASH SALES

Any purchase made during a promotional/flash sale may be returned for store credit only if they meet our regular return criteria, unless indicated during that sale that all purchases are final. Clearance items are still Final Sales.

SHOES

Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box or attaching tape/shipping labels directly to the shoe box will make the shoes ineligible for return. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs

ACCESSORIES

Hats, jewelry, socks & scarves are not returnable.

STYLEBOXES

Styleboxes may be returned for store credit, but ALL items from the stylebox must be returned and meet our general return guidelines or it will not be accepted. 

 

RETURN ADDRESS

Perfectly Priscilla 
1418 Harbin Cir
Valdosta, GA 31601