Returns

Returns with Perfectly Priscilla are easy! Simply click here to begin the return process and print out your prepaid return label. Make sure to fill out the return form on the back of your packing slip (or click here to print out a new return form) and include it with your return. All returns must be postmarked within 14 calendar days of the delivery date posted on USPS website. 

Please note that shipping and handling charges are not reimbursed. The cost of the pre-paid return shipping label of $6.50 will be deducted from your store credit. Return shipping costs are currently not reimbursed by Perfectly Priscilla.

INCORRECT/DEFECTIVE ITEM

If you believe you have received an incorrect item or an item with a manufacturer defect we must be notified within 3 days of receiving the order at customerservice@perfectlypriscilla.com or it cannot be returned - No Exceptions. A photo of the incorrect item/manufacturer defect must be included in your email.

Once we’ve reviewed the photos and it has been determined that the item is defective, we will email you a prepaid return label to send the item(s) back and will ship out the correct/new item(s) once we receive your return.

If the item is not in the same condition as it was when it left our warehouse it will not be accepted. We will not accept any items that have been ripped/torn/come apart at the seam when trying an item on or holes made to items when opening packages with scissors - this is not a manufacturer defect.

STORE CREDIT

All returned merchandise is for store credit only and does not include original shipping costs. Online store credit will expire 1 year from the date that the credit is applied to your account.

All returns must be postmarked within 14 calendar days of the delivery date provided by USPS with original tags still attached. Items that appear worn/washed, have stains, smell of cigarette smoke, perfume, deodorant or other odors, have animal hair or have been damaged by you will not be accepted. Swimwear must have still have the hygienic liners attached. We are not responsible for damages to clothing as a result of improper care or handling or incorrect sizing.

If your return does not meet the above return guidelines or will not be  postmarked within 14 days of the delivery date posted by USPS, please DO NOT attempt to return it. You will be responsible to pay the additional shipping costs to send back to you. If you choose not to pay shipping charges to get it back to you, your items will be donated to charity after 15 calendar days of our receipt.

FINAL SALE

Merchandise listed in the Clearance section of our website is Final Sale, is sold "as is" and may not be returned or exchanged and is not eligible for price adjustment.  Merchandise ending in $.99 indicates that it is a final sale item.

PROMOTIONAL/FLASH SALES

Any purchase made during a promotional/flash sale may be returned for store credit only if they meet our regular return criteria, unless indicated during that sale that all purchases are final. Clearance items are still Final Sales.

SHOES

Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box or attaching tape/shipping labels directly to the shoe box will make the shoes ineligible for return. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs

ACCESSORIES

Sunglasses, hats, jewelry, socks, adhesive body tape, sticky bras & scarves are not returnable.

STYLEBOXES

Styleboxes may be returned for store credit, but ALL items from the stylebox must be returned and meet our general return guidelines or it will not be accepted.

RETURN ADDRESS